Course Overview

The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients.

Learn To:

• The Retail Process.
  
  
• Basic scenario and related processes.
  
  
• Delivery Scheduling.
  
  
• Subsequent Settlement.

Content Emphasis

Skills-Based

Audience

All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses:

11712, Windows 3.1 Fundamentals

12749, SAP R/3 Fundamentals

13053, Retail: Organizational Structures and Master Data

Total Learning Time

6 Hour(s)

Course Contents

Unit 1: Sales Order Management

• Introduction.
• The Retail Process.
• Basic scenario and related processes.
• Request for Quotation.
• Sales Order.
• Promotion Orders.
• Standard orders.

Unit 2: Merchandise Logistics

• Materials Planning.
• Stock Overview.
• Planning for Articles.
• Purchase Order.
• Shipping Notification.
• Goods Receipt.

Unit 3: Distribution Logistics

• Shipping.
• Delivery Scheduling.
• Creating a Delivery.
• Picking Merchandise.
• Packing Merchandise.

Unit 4: Settlement

• Billing.
• Billing Types.
• Individual Invoice.
• Collective Invoice.
• Subsequent Settlement.
• Rebate Agreements.
• Rebate Settlement.

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