Course OverviewThis SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System.Learn To• Getting started with SAP R/3 4.6.• Starting the system and logging on. • Access options. • Basis. • Basics of sales and distribution. • Overview. • Master data in SD processing. • Basic functions in SD. • The sales employee in SAP R/3. • Inquiries, quotations, and orders. • Processing contracts. • Sales information. AudienceThe audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.Content EmphasisSkills-BasedTotal Learning Time3 to 4 hoursCourse ContentsUnit 1: Getting Started with SAP R/3 4.61.5 - 2 hours• Starting the System and Logging On: - Starting the R/3 System. - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. • Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. • Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System.
Unit 2: Basics of Sales and Distribution1.5 - 2 hours• Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution. • Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements. • Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination.
Unit 3: The Sales Employee in SAP R/31 - 2 hours• Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Displaying Quotations. - Creating and Changing Orders. • Processing Contracts: - Contract Types. - Creating Contracts. • Sales Information: - Master Data. - Contracts. - Inquiries, Quotations, Orders. |
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