Course OverviewConsulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To • Identify the advantages of internal consultants • Follow the steps for selling your skills to an internal client • Identify the guidelines for establishing credibility as an internal consultant • Sequence the steps for resolving a consulting conflict • Identify the guidelines for implementing internal change • Overcome resistance to internal consultants Audience The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Internal Consulting 0.5 - 1 hour • Identify the advantages of internal consultants • Identify ways to develop leadership • Identify the steps for selling your skills to an internal client • Follow the steps for selling your skills to an internal client • Simulation Overview: • In this simulation, you have spoken with sales reps and customer service supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. You will first meet with a Distribution Manager, to convince her of the merits of your proposal and your own abilities. Next, you will meet with your supervisor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities 0.5 - 1 hour • Identify the guidelines for establishing credibility as an internal consultant • Identify the steps for accepting feedback • Follow the steps for accepting feedback • Sequence the steps for resolving a consulting conflict • Apply the steps for resolving a consulting conflict • Identify the steps for making ethical decisions • Simulation Overview: • In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will increase the efficiency of your department. Now, you are at the halfway point of your six-month project, and you are slightly behind schedule. You are meeting with Tracy Carradine and Paul Jackson. They are concerned about your deadline, and Paul is beginning to question the merits of your project. He feels like the current inventory system does not require any modifications. Your goal is to appropriately receive their feedback and determine their true feelings about your performance. Unit 3: Implementing Change as an Internal Consultant 1 - 2 hours • Identify the guidelines for implementing internal change • Identify the process for overcoming resistance to internal consultants • Overcome resistance to internal consultants • Simulation Overview: • In this simulation, you are a Quality Assurance Analyst who has been working on a six-month project for four months. You are an internal consultant improving the inventory management practices of your department. Although you still work in your department, your responsibilities have almost completely shifted to other team members. It has now come to your attention that your supervisor and several of your co-workers are resentful of your consulting role and their increased workloads. Your goal during this simulation is to address the resistance you've encountered and work with your supervisor, Don Hamilton, and co-worker, Patty Chen, to make them understand your point of view and work together toward a resolution. |
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