Course OverviewConsulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To • Identify the steps for creating an outline of need • Follow the process for choosing a problem resolution • Identify the steps for empowering a consultant • Follow the process for evaluating a consultant • Identify the elements that should be covered in an evaluation • Identify circumstances that may entitle you to continued support Audience The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Total Learning Time 2 to 4 hours Objectives Unit 1: Contracting with Consultants 0.5 - 1 hour • Identify the steps for creating an outline of needs • Identify issues for which you should define consequences in a contract • Define consequences in a contract • Identify the steps for choosing a problem resolution • Simulation Overview: • In this simulation, you will meet with Cynthia Scott, a Design Consultant with ErgoMax Interior Architects, LLC, a consulting firm. You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon Cynthia the importance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters 0.5 - 1 hour • Identify the criteria for effective goals • Set effective goals with a consultant • Identify the steps for empowering a consultant • Follow the steps for empowering a consultant • Simulation Overview: • In this simulation, you will meet with Pam Julian, a Human Resources Manager, and RJ Lynch, the Head of Manufacturing and Technology, to introduce them to Cynthia Scott, a Certified Professional Ergonomist. You have met with Cynthia previously to evaluate her abilities, discuss the consulting relationship, and begin developing a working contract. In this simulation, you will introduce her to Pam and RJ in order to make them aware of the benefits the company will reap from making ergonomics and safety improvements, and keep them informed about the consulting process. During the course of the meeting, your goal is to define Cynthia's role more clearly and empower her to be an agent of change. Unit 3: Closing Consulting Contracts 1 - 2 hours • Identify the steps for conducting an evaluation with a consultant • Follow the process for evaluating a consultant • Identify the elements that should be covered in an evaluation • Cover the essential elements during a consultant evaluation Identify circumstances that may entitle you to continued support Simulation Overview: In this simulation, you will meet with Cynthia Scott, an Ergonomist with ErgoMax, LLC, to evaluate the consulting work she has completed for Icon. She instituted cooperative production methods and assessed technological changes. A few excerpts from employee interviews indicate that Cynthia was difficult to work with at times. You must give Cynthia constructive feedback about this and about your opinion that her design of manufacturing system process improvements were confusing for the layperson due to their highly technological nature. Your objective is to follow the process for evaluating a consultant and draw the consulting relationship to a close. |
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